Hard Rock International (USA), Inc.
Overview:
The incumbent in this position must speak Mandarin and/or Cantonese fluently, and is responsible for the coordination and implementation of Player Development programs to attract, acquire and host high-value players, with a particular focus on our Mandarin and Cantonese-speaking clientele.
The incumbent is also responsible for on and off-property efforts to establish and develop relationships with potential high-value gaming guests, and will be frequently called upon to make decisions regarding extensions of complimentary services and/or goods.
Responsibilities:
Essential Functions:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Maintains and establishes relationships with valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency, with a particular focus on Mandarin and Cantonese-speaking clienteleGrows customer share and increases gaming revenues from both slot and table customers.
Addresses all issues, concerns, and complaints of premium guests on a timely basis.
Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment.
Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
Assists with the development and execution of special events that promote or stimulate revenue growth.
Conducts telemarketing to targeted customers; invites them to the property or to special events.
Must attain goals to meet company objectives.
Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor.
Communicates details of marketing programs, promotions, and campaigns to premium guests.
Pursues new player's club membership from premium guests on property.
Elicits credit play.
Attends and hosts VIP events on and off property as assigned.
Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
Develops and utilizes a variety of special services and comping options to increase interest and stay over.
Respects guest confidentiality and maintains integrity while comping and providing credit.
Records and reports on personal sales activity and results against established benchmarks.
Must be available outside of regularly scheduled hours to handle player requests via phone/email.
Displays a positive and professional attitude at all timesMaintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Performs all other duties as assigned.
Adheres to all Virginia Lottery Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONSAttend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis) Bachelor's degree in a related field and previous Casino/Gaming experience are preferred, but not necessary.
ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc.
):
Must obtain and maintain all licenses / certifications per Federal, State, and the Virginia Lottery.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and either Mandarin or Cantonese.
Must be twenty-one (21) years of age.
KNOWLEDGE OF:
Understanding and experience in the Asian gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
Be flexible to work varying shifts and time schedules as needed.
Additional Details:
Disclaimer:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.
e.
emergencies, changes in personnel, workload, rush jobs or technical development).
#HARDROCKBRISTOL Age Requirements:
21+About the Company:
Hard Rock International (USA), Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The incumbent in this position must speak Mandarin and/or Cantonese fluently, and is responsible for the coordination and implementation of Player Development programs to attract, acquire and host high-value players, with a particular focus on our Mandarin and Cantonese-speaking clientele.
The incumbent is also responsible for on and off-property efforts to establish and develop relationships with potential high-value gaming guests, and will be frequently called upon to make decisions regarding extensions of complimentary services and/or goods.
Responsibilities:
Essential Functions:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Maintains and establishes relationships with valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency, with a particular focus on Mandarin and Cantonese-speaking clienteleGrows customer share and increases gaming revenues from both slot and table customers.
Addresses all issues, concerns, and complaints of premium guests on a timely basis.
Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment.
Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
Assists with the development and execution of special events that promote or stimulate revenue growth.
Conducts telemarketing to targeted customers; invites them to the property or to special events.
Must attain goals to meet company objectives.
Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor.
Communicates details of marketing programs, promotions, and campaigns to premium guests.
Pursues new player's club membership from premium guests on property.
Elicits credit play.
Attends and hosts VIP events on and off property as assigned.
Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
Develops and utilizes a variety of special services and comping options to increase interest and stay over.
Respects guest confidentiality and maintains integrity while comping and providing credit.
Records and reports on personal sales activity and results against established benchmarks.
Must be available outside of regularly scheduled hours to handle player requests via phone/email.
Displays a positive and professional attitude at all timesMaintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Performs all other duties as assigned.
Adheres to all Virginia Lottery Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONSAttend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis) Bachelor's degree in a related field and previous Casino/Gaming experience are preferred, but not necessary.
ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc.
):
Must obtain and maintain all licenses / certifications per Federal, State, and the Virginia Lottery.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and either Mandarin or Cantonese.
Must be twenty-one (21) years of age.
KNOWLEDGE OF:
Understanding and experience in the Asian gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
Be flexible to work varying shifts and time schedules as needed.
Additional Details:
Disclaimer:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.
e.
emergencies, changes in personnel, workload, rush jobs or technical development).
#HARDROCKBRISTOL Age Requirements:
21+About the Company:
Hard Rock International (USA), Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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